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Browse common questions or email us directly. We answer within 24 business hours.
01
Drop us a line.
Reach us by email. Standard response within 24–48 business hours.
02
Response times
- Standard: 24–48 business hours
- Hours: Monday–Friday, 9 AM – 5 PM CET
- Priority support included in the Heartly plan
8 answers
Common questions.
Click "Connect with Shopify" on the signup or settings page. You will be redirected to the Shopify App Store where you can select your store and authorize the connection — no manual URL entry needed.
Still stuck? Email support.
Prefer a form? Use the contact page.